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About the role
Job Description: Customer Support Executive
Position: Customer Support Executive
Experience: 1-4 years
CTC: 4-4.5 LPA (Fixed)
Working Days: 6 days a week
Location: Work from Office
Shift: Rotational shifts with rotational week off
Language: Proficiency in English and Hindi required
Transportation: No cab facility provided
Key Responsibilities
- Respond to customer inquiries via email and phone in a positive and effective manner.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Adhere to communication procedures, guidelines, and policies.
- Go the extra mile to engage customers and build strong relationships.
- Provide product and service information to customers.
- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
Qualifications and Skills
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Customer-oriented with the ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectivel
Skills required
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