Operations Manager

Location:

Bangalore

Experience:

5–8 Years

Employment Type:

Full-time

Company:

Connect and Heal

About the Role

We are looking for an experienced Healthcare Operations Manager to oversee and streamline healthcare service delivery. The role involves managing day-to-day operations, improving processes, coordinating with cross-functional teams, and ensuring high-quality patient experience across services.

Key Responsibilities

Operational Management

• Oversee daily healthcare operations to ensure smooth service delivery.
• Monitor operational performance and ensure adherence to SOPs and service standards .
• Ensure optimal resource utilization and operational efficiency across services.
• Manage and coordinate with clinical teams, operations staff, and support functions .
• Collaborate with internal stakeholders to ensure seamless service delivery and patient experience .
• Provide guidance, support, and performance management for operations teams.
• Identify operational gaps and implement process improvements and automation .
• Develop and standardize operational workflows and best practices .
• Drive initiatives to improve efficiency, turnaround time, and patient satisfaction .
• Track and analyze operational KPIs and service metrics .
• Prepare regular reports and dashboards to support data-driven decision-making .
• Manage escalations and ensure timely issue resolution.
• Work closely with product, technology, client success, and sales teams to support operational needs.
• Support new service launches, operational expansions, and strategic initiatives .

Required Qualifications

• 5–8 years of experience in Ecommerce operations.
• Strong understanding of healthcare service workflows and operational processes .
• Proven experience in team management and process optimization .
• Strong analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced and dynamic environment .