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About the role
- Manage a portfolio of accounts and drive adoption, renewal, and expansion
- Monitor account health and take proactive steps to drive engagement
- Build meaningful relationships across multiple communication channels
- Be the voice of the customers and champion their interests internally.
- Work closely with the Product and Engineering teams to build what helps your customers.
- Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates
- Conduct product onboarding, training sessions, and ongoing check-ins
Requirements:
- Undergraduate degree in any discipline
- 1–3 years of SaaS experience in a customer-facing role
- Fluent in written and spoken English
- Strong problem-solving skills and ability to work under pressure
- Smart, scrappy, and self-sufficient—able to figure things out
- High-energy, confident, humble, and receptive to feedback
- Adaptable and resilient in a fast-paced startup environment
- Growth-minded with a desire to learn and expand your skill set
- Motivated by impact and ownership
Why Optmyzr:
• A team that cultivates an environment of trust and understanding - for both customers and employees.
• Focus on high quality product development, efficiency, and building what will sell.
• Informal work environment, where people like to be mentors instead of managers.
• Very flexible and understanding team - with initiatives like “Select your own holiday list.
• Cool unorthodox perks like “Wanderlust” - where the company comps a vacation trip for employees.
• Completely bootstrapped and profitable business model, that allows us to decide our own priorities.
• Strong belief in growing sustainably, nurturing people, and having a work environment that has a happy and positive vibe.