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About the role
Job Responsibilities:
- Review warranty reports and documents to verify dealer applications for accuracy
- Provide warranty management and support to dealers, handling daily warranty inquiries and resolving operational questions
- Analyze warranty data to identify dealers with abnormal performance; conduct on-site audits and coaching to ensure compliance with warranty policies and procedure manuals; prepare audit reports and track dealer follow-up performance
- Support ad-hoc report analysis and output as needed
Requirements:
- Experience in automotive industry and related services; 2+ years in OEM warranty/technical/supplier recovery roles, or 3+ years in dealer warranty/technical positions; familiar with vehicle structure
- Strong automotive technical English reading and writing skills
- Proficient in Microsoft Excel, PowerPoint, and other office software
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