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About the role
Primary Job Responsibilities: Investigation and diagnosis of incidents and problems relating to Red Hat (RHEL) and SUSE (SLES) Server Operating System stacks. Participate in a follow-the-sun operational model to support and maintain the global Linux server environment. Work closely with network, security, development, application and support teams in the implementation of infrastructure components that support emerging technologies and applications. Provide training and mentorship to junior team members. Train team members in best practices and act as subject matter expert and escalation contact for infrastructure related issues. Automate operational, monitoring, and integrity verification processes (e.g., runbooks) for hardware, server, and system resources and processes. Proactively ensure the highest levels of systems and infrastructure availability. Perform daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs. Create and maintain system documentation for Linux infrastructure technologies, including installation, configuration, and appropriate troubleshooting steps. Collaborating with other technology leads and support teams to ensure integrated end-to-end availability, reliability, and performance. Improve existing processes through automation solutions to recurring problems and enhancements to existing solutions or documentation. Provides on-call and after-hours support to address incidents, maintain infrastructure and support operational efforts. Identify and drive resolution on monitoring and alerting gaps. Ability to work across multiple projects and provide best practice advice and contribute to technical tasks. Solve problems relating to mission-critical services and create automation to prevent problem recurrence. Assist in the development and execution of disaster recovery plans. Participate in change, incident, and problem management.
Knowledge, Skills and Competencies: Extensive and recent support experience in supporting virtualized Red Hat Enterprise Linux Server operating systems and technologies in a global multi-data center enterprise organization. Advanced knowledge and experience with Linux server operating systems (Red Hat Enterprise Linux 8.x and 9.x, SUSE Linux Enterprise Server 15). Advanced knowledge and experience with configuration management tools (Ansible, etc.). Advanced knowledge and experience developing Bash scripts (other languages commonly used: Python, JavaScript, etc.) Working Knowledge of Red Hat Satellite Server systems management. Working knowledge of networking principles including routing, switching, firewalls, load balancing and VLANs. Working knowledge and experience with Windows server operating systems (Windows 2019, 2022) is a plus. Working knowledge and experience with IBM AIX is a plus. Working knowledge and experience with virtualization hypervisors (VMware vSphere 7.x, 8.x, Azure). Working knowledge and experience with containerization (VMware Tanzu, Docker, Kubernetes, Azure Kubernetes Service) a plus.
Skills required