Chief Operations Officer

Job Description: Administration & Operations Manager — Pre-Sales & Post-Sales Role Objective Manage daily client intake, administrative operations, and coordination between sales and service teams. Ensure every customer enquiry, service requirement, and follow-up is recorded, assigned, monitored, and completed on time. Key Responsibilities Client reception: Attend to new and existing clients visiting or contacting the dealership. Collect accurate contact details, village/location, machine details, and requirements. Pre-sales coordination: Record enquiries, assign them to the concerned sales team, and follow up on progress, customer commitments, bookings, and deliveries. Post-sales coordination: Understand customers’ tractor and agricultural implement maintenance requirements. Coordinate service requests, complaints, repairs, and pending work with the concerned team. Scheduled service: Maintain machine-wise service schedules, remind customers when service is due, and track completion with the service team. Workflow management: Establish and monitor workflows from enquiry to delivery and from service request to closure. Identify delays and escalate unresolved matters. Records and reporting: Maintain accurate customer, sales, service, and follow-up records. Provide timely data and daily status reports whenever required. Daily task control: Maintain a daily task list and pending-work register, assign follow-up dates, and ensure no customer commitment or routine task is overlooked. Internal coordination: Report to the proprietor and designated sales, service, and accounts managers. Coordinate instructions from multiple reporting authorities, clarify priorities, and communicate progress. Candidate Requirements & Work Expectations Serious, responsible, and committed to the assignment, with strong ownership of daily work. Good communication, organisation, record-keeping, and follow-up skills. Comfortable using computers, spreadsheets, and CRM systems. Willing to learn tractor and agricultural implement service requirements. Maintain strict confidentiality of customer information, business records, pricing, and internal matters. Demonstrate honesty, professionalism, respectful behaviour, and strong work ethics. Maintain punctuality and regular attendance. Plan leave responsibly, avoid unnecessary absences, and provide proper handover of pending tasks. Follow instructions carefully, report issues promptly, and pursue assigned work through to completion. Performance will be assessed on: accuracy of records, timely follow-ups, completion of daily tasks, service-schedule adherence, customer handling, and quality of reporting.