Customer Success Associate / Manager with BuyFrame (Online)

About the Organisation BuyFrame is a company focused on helping clients unlock value from pricing, monetisation, and commercial operations through strategic and technology-driven solutions. About the Job: BuyFrame is hiring a Customer Success Associate / Manager with experience of to join their remote team. The role involves building strong customer relationships, supporting product adoption, and ensuring a high-quality client experience through collaboration and structured execution. Eligibility Strong communication and relationship-building skills are required. Customer-first mindset with a proactive and solution-oriented approach is essential. Ability to understand business needs and communicate them across teams is required. Good organisational and project coordination skills are necessary. Confidence in presenting ideas and leading stakeholder discussions is important. Ability to work in a fast-paced and collaborative environment is required. Curiosity, ownership, and willingness to learn are expected. Experience in customer success, account management, consulting, or a similar role is preferred. Exposure to SaaS, fintech, pricing, billing, payments, or commercial technology is an advantage. Experience working with cross-functional teams and managing multiple priorities is preferred. Role and Responsibilities Build strong relationships with customers and act as a reliable day-to-day partner. Support client onboarding, product adoption, and ongoing engagement. Understand customer goals and translate them into actionable plans. Collaborate with internal teams to ensure smooth execution of projects. Conduct product walkthroughs, training sessions, and customer discussions. Help customers prioritise opportunities and maximise platform value. Track project progress and ensure timely completion of deliverables. Maintain alignment among stakeholders throughout the customer journey. Contribute to delivering a high-quality customer experience at every stage. We are solely providing this information for dissemination and wish to clarify that we are not affiliated with the organization. .