Founder's Office

REVIEW CRITERIA:

MANDATORY:

• Top college graduate with experience as Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ EX-Customer Success profile
• Must have minimum 4+ years of experience in any of role (Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ Ex-Customer success) profile
• Must have strategic thinking and good communication skills
• Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams
• Only IIT candidates from these IIT only (Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati)
• Candidates should have graduated in 2018 or before.
• Candidate's current CTC should not be less than 35 LPA

PREFERRED:

• Experience in software/tech/Solution implementation for B2B SaaS
• This is not a leadership role currently but will become with time

ROLE & RESPONSIBILITIES:

We’ve proven the product–market fit and are scaling fast. We’re now building out our Customer Success & Solutions function — and we’re looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.

If you’re looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you’re excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we’d love to talk.

You’ll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
• Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
• Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues
• Client Relations - Be the voice of our clients. Maintain open communication channels with clients
• Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
• Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
• Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc

IDEAL CANDIDATE:

• 4+ years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup/SaaS preferred).
• Comfortable working in US time zones (~3:30 am IST) to directly engage with customers.
• Ability to empathize deeply with customers, understand pain points, and translate them into solutions.
• Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.
• Strong analytical and structured problem-solving skills.
• (Preferred) Computer science or technical background — able to understand product at a granular level, with basic coding ability.
• (Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations .
• High ownership, proactive communication, and bias for action.
• Collaborative, low-ego personality with a sense of humor.
• Not taking yourself too seriously.

PERKS, BENEFITS AND WORK CULTURE:

• Variable : Based on performance
• ESOPs (for full time roles)
• Remote (USA)

BENEFITS (FOR FULL-TIME ROLES):

• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Maternity and Paternity benefits
• Company Laptop
• Friday game nights