HRO Delivery Lead (Bangalore Urban)

Position: HR Service Delivery Manager HRO Operations Location: Bangalore Experience: 15+ years Industry: BPO About Latinum: Latinum HR is looking for an experienced HR Service Delivery Manager for their client to lead end-to-end global HRO operations, with ownership of process delivery, people management, client relationships, SLAs, productivity and account profitability . Key Responsibilities: - Lead end-to-end HRO processes including TA, EDM, WFM, Payroll, Exit and HTR . - Manage global HRO operations across US/UK, EMEA and APAC . - Own client management, governance, SLA/KPI performance and escalations . - Lead HRO transitions, COE setup, KT, SOP, SOW and MSA activities. - Drive process improvement, automation, productivity and operational excellence . - Manage Volume vs. FTE analysis, T&M and productivity initiatives . - Lead, develop, retain and succession-plan teams. - Manage account financials, cost control, revenue levers and profitability . - Present MIS and governance updates to clients and senior stakeholders. Required Experience: - 1517 years of experience in HRO / HR Service Delivery. - Strong experience in global HRO operations and client-facing delivery . - Proven team management and transition experience . - Solid knowledge of Workday ; exposure to SAP SuccessFactors / Oracle is an advantage. - Strong understanding of SLAs, KPIs, productivity, automation and process excellence . - Excellent communication, negotiation, problem-solving and stakeholder management skills. Education: - Bachelor's/Master's degree; HR/Business Management preferred . - Relevant HRO/HR certifications are an advantage. Working Hours: Willingness to work in 247 / rotational shifts as required. Interested candidates can share their profile at

hidden_email

and

hidden_email

.