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About the role
Employment Type: Full-Time Shift: Rotational, between 7:00 AM – 11:59 PM (candidates must be flexible across shifts) 9 Hours Shift About the Role We're looking for a dynamic Sales and Support Associate to join our diagnostics team. This is a blended role combining consultative sales with day-to-day customer support - you'll pitch diagnostic and preventive health check-up packages while also handling scheduling, follow-ups, and query resolution for existing customers. Key Responsibilities ● Pitch and sell diagnostic/preventive health check-up packages to prospective customers via calls and chat ● Handle inbound and outbound customer queries related to phlebotomy (home sample collection) scheduling ● Follow up on test reports, resolve delays, and coordinate with lab/operations teams ● Manage high volumes of calls and chats daily while maintaining service quality ● Convert leads into confirmed bookings through persuasive, consultative selling ● Address customer concerns, objections, and complaints professionally ● Maintain accurate records of interactions, bookings, and follow-ups in CRM ● Meet daily/monthly sales targets alongside support SLAs (response time, resolution time, CSAT) Requirements ● 1–2 years of experience in diagnostic/preventive health check-up sales or support. ● Proven ability to handle both sales and support simultaneously ● Strong verbal communication and convincing/negotiation skills ● Comfortable working in a fast-paced, high-volume, target-driven environment ● Flexible to work rotational shifts between 7 AM and 11:59 PM, ● Basic computer literacy; familiarity with CRM/ticketing tools is a plus ● Fluency in required languages Hindi, English. Preferred Skills ● Prior experience in diagnostic labs, hospitals, or health-tech companies ● Ability to multitask between sales pitches and support resolution without dropping quality