IT Operations (Application Support)- 4+yrs ( Only Immediate Joiner)
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About the role
Key Responsibilities - Monitor production applications and system alerts. - Log and manage incidents using ServiceNow. - Perform initial troubleshooting and impact analysis. - Monitor batch jobs using Control-M / AutoSys. - Perform SQL queries for data validation. - Follow Incident Management, SLA, and escalation procedures. - Coordinate with L2/L3, Development, Database, and Infrastructure teams. - Maintain incident documentation and knowledge articles. - Provide support in a 24/7 rotational shift setting. Candidate Profile - Strong troubleshooting and analytical skills. - Good verbal and written communication. - Ability to work in a high-volume production support environment. - Willingness to work in 24/7 rotational shifts. - Immediate Joiners / Short Notice Candidates preferred. .
Skills required