Quality Analyst

We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement. Job Responsibilities - Must be a confident communicator and be able to build rapport with the team Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver and Accountable. Need to do call barging & auditing. Monitor the Associates performances. Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderations, ‘call out’ moderators, and conduct weekly one on one’s. Calibrate and refresh/train team on required policy . Criteria - Need to have at least 1 year of experience as a quality Analyst. Must have a good communication skill in English. Must have hands on experience in using QC tools.

• Open to Work in 24X7, 6 days working Rotational Perks and Benefits: Growth opportunities On time salary PF Dynamic workplace ⏰ Work Timing : Rotational (9 Hrs of Work) 🎁 Salary :
• Upto 28k in hand ✅ Week off - Any 1-day week off (Rotational) Location details for Walk In interview: 8th Floor, opposite the Bank of Baroda, in Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010 Interview Timings : 10am-7pm