Customer Support Executive

About Mirraw.com With over 5 lac listed products, 5 million and counting customers worldwide, our mission is to bring the world's best ethnic designs to your doorstep. Based out of Lower Parel- Mumbai, Mirraw brings handpicked designs in ethnic jewelry, apparel, accessories & more. Founded by Shailesh Jain in 2011, our products make our customers look incredible. With a great fan following in India, US & Europe, Mirraw is focused on ethnic wear and has plans to dominate this space in the coming years. Role - Customer Support Executive Website: www.mirraw.com Blended Process (80% Chats & emails , 20% Voice ) Location – Lower Parel Rotational Shifts , Including Night Shifts , 6 Week offs a month Immediate joinees preferred Responsibilities:

• Interacting with customers on a daily basis.
• Helping customers with their product queries.
• Misc day to day activities.
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work night shifts (For male employees only).
• Ability to work overtime as required by business -most often occurring in the weeks surrounding the festive season (EID and Diwali)