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About the role
Job Description for HRSD
ServiceNow HR Service Delivery Role Overview The ServiceNow Technical Lead is responsible for the technical design, development, and delivery of ServiceNow solutions across HRSD, and other modules. This role provides technical leadership, ensures adherence to best practices, and drives platform optimization to meet business objectives. The Technical Lead acts as a mentor for developers and collaborates with architects, product owners, and stakeholders to deliver scalable and secure solutions.
Key Responsibilities
* Solution Design Architecture
○ Define technical architecture for ServiceNow implementations and integrations.
○ Ensure compliance with ServiceNow best practices and enterprise standards.
* Development Configuration
○ Lead development of custom applications, workflows, and integrations using ServiceNow scripting (JavaScript, Glide).
○ Configure HRSD, and other modules
* Project Leadership
○ Manage technical delivery across all phases: requirements, design, build, testing, deployment.
○ Mentor junior developers and ensure code quality through reviews and best practices.
* Integration Automation
○ Implement integrations with HRIS (Workday, SAP), IT tools, and external systems using REST/SOAP APIs.
○ Drive automation initiatives leveraging Flow Designer and IntegrationHub.
* Governance Documentation
○ Maintain technical documentation (architecture diagrams, DTS, specifications).
○ Support platform upgrades, patching, and performance optimization.
* Stakeholder Engagement
○ Collaborate with business analysts, product owners, and client teams to translate requirements into technical solutions.
○ Provide technical guidance during workshops and demos.
* RUN
○ Provide Support to the team (Dev, BA, client)
○ Ensure quality compliance
○ Ensure Incident resolution according to contract
○ Animate dev community
○ Active contributor to AI initiatives
•Certifications (Mandatory)
ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR)
Skills required
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