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About the role
Sr. Manager - Talent Acquisition
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .
Job Description
Senior Manager - Talent Acquisition & Pre-Boarding Operations (Global People Operations Services)
Role Summary
The TA & Pre-Boarding Manager is responsible for leading the end-to-end Talent Acquisition Operations and Pre-Boarding Services function globally, ensuring seamless candidate-to-employee transition, superior stakeholder experience, operational excellence, and compliance across all regions.
The role leads critical recruitment support processes including interview coordination, offer management, pre-boarding, background screening, onboarding readiness, vendor governance, stakeholder management, reporting, process optimization, and people leadership. The incumbent is expected to drive process standardization, eliminate single points of failure, build operational resilience, and continuously enhance service delivery through automation and best practices.
Key Responsibilities
Talent Acquisition & Pre-Boarding Operations: Lead end-to-end global TA Operations, including interview scheduling, offer management, pre-boarding, onboarding readiness, and candidate lifecycle management, ensuring SLAs, quality, and stakeholder expectations are consistently met.
Background Screening & Compliance: Oversee global background screening operations, vendor performance, compliance requirements, risk mitigation, and timely resolution of exceptions and escalations.
Operational Excellence & Transformation: Drive process standardization, documentation, governance, automation, and continuous improvement initiatives to enhance efficiency, scalability, and service quality.
Risk Management & Business Continuity: Identify operational risks, establish contingency and succession plans, ensure knowledge retention, and build adequate cross-training and backup coverage for critical processes.
Stakeholder & Governance Management: Partner with Talent Acquisition, HR, Payroll, IT, business leaders, and external vendors; manage escalations; and provide regular service, risk, and performance updates to leadership.
People Leadership: Lead, coach, and develop a global team of recruiters, coordinators, and specialists, driving performance, engagement, capability building, workforce planning, and succession readiness.
Reporting & Analytics: Manage operational dashboards, analyze hiring and onboarding trends, provide actionable insights, and leverage data to improve candidate experience and operational performance.
People Management Responsibilities
Lead and develop global recruiters, coordinators, and operations specialists.
Drive workforce planning, resource allocation, performance management, and succession planning.
Establish cross-skilling, knowledge management, and capability development programs to improve operational resilience.
Critical Deliverables
Talent Acquisition Operations & Candidate Lifecycle Management
Interview Scheduling, Offer Management & Pre-Boarding Delivery
Background Screening & Onboarding Readiness
Candidate and Hiring Manager Experience
SLA, Quality & Compliance Management
Operational Governance, Reporting & Analytics
Process Documentation, Standardization & Risk Controls
Team Leadership, Cross-Training & Business Continuity
Automation, Continuous Improvement & Transformation Initiatives
Experience
Relevant years of HR Shared Services, Talent Acquisition Operations, HR Operations, or People Services experience.
Relevant years of people leadership experience.
Experience supporting global stakeholders across multiple regions.
Experience managing high-volume hiring and onboarding operations.
Required Skills & Competencies
Talent Acquisition & Pre-Boarding Operations: Strong expertise in recruitment operations, pre-boarding, onboarding, background screening, workforce administration, and HR shared services.
Leadership & Stakeholder Management: Proven ability to lead and develop teams, manage global stakeholders, drive change, influence decision-making, and communicate effectively with senior leadership.
Operational Excellence & Risk Management: Experience in process improvement, documentation, governance, automation initiatives, business continuity planning, and mitigating operational risks.
Analytics & Problem Solving: Strong analytical capabilities with experience in reporting, dashboard management, workforce analytics, data interpretation, and root cause analysis.
Technology & Systems: Proficiency in ATS platforms, HRIS systems (Workday, Oracle, SuccessFactors), ServiceNow, Power BI, and advanced Microsoft Excel.
Technology Skills
Oracle HCM / ORC
Applicant Tracking Systems (ATS)
ServiceNow
Microsoft Excel (Advanced)
Power BI
E-Verify / I9 / HireRight
Microsoft Power Platform
HR Reporting Tools
Preferred Attributes
Strong customer-centric mindset.
Ability to operate in a fast-paced global environment.
High attention to detail and risk awareness.
Proven record of driving operational transformation.
Strong documentation and knowledge-management capabilities.
Ability to build resilient teams and reduce key-person dependencies.
Qualifications
Bachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource Management
Certifications
Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI)
Required Skills
Administrative Process, Anti-Bribery and Corruption (ABC), Change Management, Client Relations, Cost Management, Critical Thinking, Data Analytics, Data to Insights, Executive Presence, Hiring, Human Resources Operations, Process Standardization, Social Media, Stakeholder Management, Storytelling, Talent Acquisition, Workday Adaptive Planning
Language
English (Required)
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
Talent Acquisition
Remote Type -
Office
Work Shift -
Night Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.