City Head

City PnL Head – Coliving

Zolo | Coliving Business

Own the city. Drive occupancy. Build systems. Deliver predictable growth.

Why this role exists

In coliving, a city is not just a geography.

It is a full business unit with its own demand, occupancy, cost structure, customer experience, and operational complexity.

At city level

• Demand fluctuates continuously
• Supply is fragmented across multiple properties
• Resident expectations evolve constantly
• Execution gaps immediately affect occupancy and retention

Without strong city-level ownership, operations quickly become reactive.

The biggest failures usually happen when

• Occupancy is managed week-to-week instead of structurally
• Sales and operations work independently instead of as one system
• Cost leakages go unnoticed
• Accountability weakens across teams
• Escalations consume operational bandwidth daily

As scale increases, the city must operate with

• Predictability
• Commercial discipline
• Structured execution
• Strong leadership ownership

This role exists to ensure

• The city runs like a disciplined business unit
• Occupancy remains stable across cycles
• Demand generation stays strong and diversified
• Resident experience remains consistent across properties
• Costs are controlled structurally, not reactively
• Teams operate with ownership and accountability
• Escalations reduce through system-led fixes

If this role is strong

• Occupancy becomes predictable
• Margins improve consistently
• Teams operate independently and efficiently
• Retention strengthens
• Growth becomes scalable

If this role is weak

• Occupancy volatility increases
• Conversion weakens
• Costs rise without control
• Escalations dominate operations
• Customer experience becomes inconsistent

This role directly controls

Revenue + occupancy + retention + profitability + team performance

Your mandate is clear

• Own city-level revenue, occupancy, and profitability
• Build strong demand generation engines
• Ensure consistent resident experience across properties
• Drive renewals and improve retention
• Control operational costs and eliminate leakages
• Build high-performing sales and operations teams
• Reduce escalations structurally through systems

This is not a coordination role. This is a full city P&L ownership role.

About Coliving – Zolo

Finding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.

Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living.

Z Vacations enables meaningful travel experiences.

Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Coliving works only when

• Demand remains strong
• Occupancy stays high
• Resident experience remains consistent
• Operations are disciplined
• Costs stay under control

At scale

City becomes the core operating unit of the business.

This role directly impacts

Revenue + occupancy + retention + operational efficiency + profitability

What you will be responsible for

1. Own City Business Performance (P&L Ownership)

• Own city-level revenue, occupancy, and profitability
• Track daily occupancy, booking trends, and pipeline visibility
• Drive predictable performance across properties
• Improve operational and commercial efficiency continuously
• Think in business outcomes, not activities

2. Build Demand Generation & Sales Performance

• Build strong local demand channels:
• Colleges
• Corporates
• Brokers
• Local partnerships
• Improve lead-to-booking conversion across the funnel
• Track funnel performance actively:
• Leads
• Visits
• Bookings
• Reduce funnel leakage systematically
• Ensure strong alignment between sales and occupancy goals

3. Drive Operations & Resident Experience Excellence

• Ensure SOP adherence across all properties
• Maintain consistent resident experience standards
• Track complaint patterns and escalation trends
• Drive audits and operational improvements proactively
• Ensure operational discipline across teams

4. Improve Occupancy & Retention

• Maintain stable occupancy across seasonal cycles
• Drive renewals and reduce churn proactively
• Identify early retention risk signals
• Improve resident continuity and relationship quality
• Ensure smooth admission and move-in experience

5. Ensure Cost Control & Commercial Discipline

• Track property-level cost vs budget consistently
• Identify operational leakages proactively
• Ensure vendor discipline and commercial accountability
• Balance resident experience with cost efficiency
• Drive profitability without compromising core standards

6. Build Strong Teams & Leadership Depth

• Lead city-level sales and operations teams
• Set targets and review performance regularly
• Build second-line leadership capability
• Act decisively on underperformance
• Create a strong ownership and accountability culture

7. Handle Escalations & Operational Risks

• Handle critical resident, parent, or safety escalations calmly
• Ensure structured issue resolution and follow-through
• Reduce repeat escalations through root-cause fixes
• Protect resident trust and brand reputation
• Maintain operational stability during pressure situations

What success looks like after 6–12 months

• Occupancy becomes stable and predictable
• Conversion improves consistently across the funnel
• Renewal and retention rates strengthen
• Cost variance remains within planned thresholds
• Complaint repeat rates reduce significantly
• Teams operate with stronger ownership and accountability
• City operations become system-led instead of escalation-led

The city begins to operate like

A disciplined and scalable business unit

Performance becomes

Structured + Predictable + Scalable

Who this role is for

You will likely thrive here if

• You think in business outcomes instead of tasks
• You can manage multiple operational levers simultaneously
• You balance execution speed with structure
• You are data-driven and action-oriented
• You are comfortable handling ownership and pressure
• You focus on building systems instead of temporary fixes

Experience we value

5–8+ years in

• Operations
• Sales
• Business management roles
• Experience managing:
• Multi-property operations
• Multi-unit business environments
• City-level execution
• Exposure to:
• P&L ownership
• Demand generation
• Operations management
• Cost control

Industry matters less.

Business ownership maturity matters more.

The impact you will have

• Direct impact on city revenue and profitability
• Build scalable demand and operations systems
• Improve occupancy and retention structurally
• Develop strong leadership pipelines
• Drive long-term city-level business growth

Why join now

Coliving is entering its scale phase.

The businesses that win will be defined by

City-level execution excellence.

This role offers

• Full city business ownership
• High visibility and strategic impact
• Fast growth into regional leadership roles