Customer Care Executive

WE ARE HIRING | CUSTOMER SUPPORT EXECUTIVE Job Role: Customer Support Executive – Blended Process Work Mode: Work From Office Location: Gomti Nagar, Lucknow SALARY & SHIFT DETAILS Full-Time

• Working Hours: 9 Hours
• Rotational Shifts
• Salary: ₹15,000 – ₹16,000 In-hand Part-Time
• Timing: 7:30 PM – 1:30 AM
• Salary: ₹6,000 – ₹7,000 In-Hand/Month JOB RESPONSIBILITIES
• Handle inbound and outbound customer calls professionally
• Understand customer queries, complaints and service requests
• Provide accurate information and suitable solutions
• Maintain a polite and professional communication style
• Resolve customer issues within the defined TAT/SLA
• Escalate complex issues to the concerned department
• Update customer details and interactions in the system/CRM
• Follow company policies, processes and quality standards
• Achieve assigned quality, productivity and customer satisfaction targets REQUIRED SKILLS
• Excellent communication skills in English & Hindi
• Good listening and interpersonal skills
• Customer-service-oriented approach
• Strong problem-solving ability
• Basic computer knowledge
• Ability to handle difficult customers professionally
• Good time management and attention to detail ELIGIBILITY
• 12th Pass / Graduate
• Freshers and experienced candidates can apply
• Candidates must be comfortable with rotational shifts
• Candidates should not have any upcoming exams in the next 3 months INTERVIEW PROCESS 3 Rounds of Interview HR Round AI Test Operations Round Interview Timing: 10:00 AM – 4:00 PM Week-Off: Rotational