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About the role
Key Responsibilities
- Diagnose and resolve configuration/setup changes, Fast Formula issues, and extension/report defects across the HCM module family.
- Own resolution of issues on the ADP, CIGNA and UNIFYHR seams, coordinating with the Technical and Integration Consultant on FBDI/HDL and interface faults.
- Lead root cause analysis, problem management, and enhancement design for HCM incidents; own regression scope for the module family.
- Support the payroll and payment cycle watch roster on published run dates.
- Assess HCM-specific impact during quarterly Oracle update readiness reviews (e.g., HCM Professional Activity Center and agentic HR capability rollouts).
- Escalate to Oracle Support (L4) via delegated CSI for confirmed product defects.
Required Skills & Experience
- Deep functional expertise across core HCM modules with hands-on payroll-cycle ownership.
- Working knowledge of Fast Formula and HCM security configuration.
- Experience managing third-party payroll/benefits integration seams (ADP, CIGNA or equivalent).
- Ability to operate within a 30-minute P1 escalation SLA from L2.
Accountable KPIs / Success Measures
- Payroll cycle continuity with zero engagement-attributable delay.
- L2-resolved rate of 70% without L3 escalation for HCM tickets.
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