Customer Success Executive

About MyOperator

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform .

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay , MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Role Overview

We are looking for a target-oriented Customer Success Executive / Account Manager to manage and grow a portfolio of small and mid-sized business clients.

The primary responsibility of this role is to drive revenue from existing accounts through renewals, cross-sell, and up-sell opportunities , while ensuring high customer satisfaction and minimizing churn.

The candidate will take complete ownership of assigned accounts , act as a trusted advisor to clients , and collaborate closely with internal teams to resolve issues effectively.

Key Responsibilities

Account Management

• Manage and maintain relationships with assigned customer accounts
• Take complete ownership of revenue growth from existing clients
• Ensure timely contract renewals and account retention

Revenue Growth

• Identify opportunities for cross-sell and up-sell
• Drive account expansion and revenue growth from existing customers
• Meet monthly and quarterly revenue targets

Customer Success

• Ensure customers are effectively using the product and receiving value
• Act as the primary point of contact for account-related queries
• Resolve customer issues by coordinating with internal teams

Retention & Risk Management

• Identify potential churn risks and take proactive measures
• Maintain long-term relationships with customers

CRM & Data Management

• Maintain accurate records of all customer interactions in CRM
• Ensure proper account updates and data accuracy

Customer Satisfaction

• Maintain high CSAT scores
• Encourage positive customer feedback and reviews

Requirements

• Graduate in any discipline
• 1–2 years of experience in Customer Success / Account Management / Sales roles
• Excellent communication and interpersonal skills
• Customer-first mindset with strong problem-solving ability
• Proficiency in MS Excel and CRM tools
• Strong sense of responsibility and ownership
• Self-driven, proactive, and target-oriented attitude
• Ability to work collaboratively with cross-functional teams

Benefits

• 5 days working with alternate Saturdays
• Competitive fixed salary with performance-based incentives
• Incentives linked to renewals, expansions, and revenue growth
• Clear career growth path in Customer Success and Account Management
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy