Account Manager (Client Success Manager)

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Account Manager (Client Success Manager) based in Mexico.

We are looking for a client-focused Account Manager who excels at building lasting relationships, strengthening customer satisfaction, and driving long-term account growth. In this remote role, you will manage the entire post-sale client experience, from onboarding and service launches to ongoing support, retention, and expansion opportunities. You will work closely with a US-based team to ensure clients understand their marketing strategies, receive exceptional service, and achieve meaningful results. Combining relationship management, project coordination, and digital marketing knowledge, you will proactively resolve challenges and identify opportunities to improve client outcomes. This position offers the autonomy to manage relationships creatively while benefiting from established systems and collaborative support. It is an excellent opportunity for a proactive professional who values communication, accountability, and ownership.

Accountabilities

• Build and maintain strong, long-term relationships with assigned clients, serving as their primary point of contact throughout the post-sale journey.
• Conduct regular client check-ins on a weekly, biweekly, or monthly basis to monitor satisfaction, address concerns, and maintain alignment on goals and expectations.
• Identify early warning signs of dissatisfaction or potential churn and take proactive steps to resolve issues and strengthen client retention.
• Manage client concerns and conflicts professionally, providing timely solutions and ensuring clients feel supported, heard, and confident in their marketing strategies.
• Coordinate client onboarding, kickoff meetings, training sessions, service launches, and early performance monitoring to ensure a smooth customer experience.
• Prepare clear meeting agendas, document discussions, communicate action items, and follow up on agreed next steps.
• Respond promptly and accurately to client questions and requests, monitor support inboxes or helpdesk channels, and maintain detailed records of client interactions.
• Coordinate with internal teams to ensure client deliverables remain on schedule and services are delivered according to agreed expectations.
• Identify opportunities to expand accounts, recommend additional services, support upselling initiatives, and encourage referrals and client reviews.
• Collaborate with internal teams to develop appropriate solutions that improve client outcomes and support account growth.
• Follow established standard operating procedures, checklists, and workflows while identifying opportunities to improve processes and operational efficiency.
• Escalate issues appropriately, support troubleshooting efforts, communicate progress clearly, and help maintain momentum across client projects.
• Create and distribute client satisfaction surveys, analyze feedback trends, and recommend improvements to the overall client experience.
• Support retention and loyalty initiatives, including client appreciation activities, personalized gestures, and other relationship-building efforts.