Team Member - Priority Support Center

Job Description      Division Fulfil   Function / Sub Function PSC   Role Title Team Member- Priority Support Center (Senior Exe / Technical Call Centre)   Role Code    001     Reporting Structure  Team Lead   Priority Centre (Technical Call  Centre)        No of Positions :      Grade/Level: A / Senior Exe.   Location:  Hyderabad       JD    Job responsibility Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products  Responsible for handling personal KPIs/KRAs Team player, Tech Savvy Responsible for high level of customer focus Having a strong hold on telecom products of leased line and voice products   Shift Working  Working in shifts (24/7)             Key Customer End customer, authorized signatories, clients Internal teams               Necessary Preferred   Skills  Excellent communication skills and hold on English & Hindi Strong customer handling skills Customer centric and high focus on customer facing processes  Excellent grip on high end  leased line and voice products Excellent hands on experience in handling QRC at  call centre for  Premium Customer Base  Sound Knowledge in Telecom Technology Industry preferred from Technical – Call Centre /  BPO   / KPO /  Diversity        .             Qualification Any Graduation / Diploma ·   .           .             Overall Work Experience    ·   Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers Hands on experience in voice and data products people handling and customer interaction .             Behavioural  Attributes   Strong customer focus Good analytical skills Strong communication and interpersonal skills Inclination towards innovation Good Computer Knowledge  ·   .           .