SL Corp|Sr Executive|HR_3

Key Responsibilities

Rider Recruitment & Onboarding

• Manage end-to-end recruitment of full-time and part-time delivery riders.
• Source candidates through job portals, social media, referrals, walk-in interviews, and recruitment campaigns.
• Conduct screening interviews and coordinate selection processes.
• Facilitate rider onboarding, documentation, and orientation programs.
• Maintain a healthy rider talent pipeline to meet manpower requirements across all stores.

Rider Operations & Employee Relations

• Act as the primary point of contact for rider-related concerns and grievances.
• Handle rider disciplinary matters and attendance-related issues in coordination with store management.
• Support rider engagement initiatives to improve retention and satisfaction.
• Coordinate rider communication regarding company policies, incentives, and operational updates.
• Conduct regular store visits to strengthen rider relationships and address operational challenges.

Incentive Administration & Reporting

• Prepare and validate rider incentive calculations on a weekly/monthly basis.
• Ensure accuracy of rider performance data used for incentive payments.
• Generate reports on rider productivity, attendance, earnings, turnover, and recruitment metrics.
• Analyze rider performance trends and provide recommendations to improve operational efficiency.
• Maintain accurate rider databases and records.

Fleet & Compliance Support

• Monitor rider documentation, licenses, vehicle registrations, and insurance validity.
• Ensure compliance with company policies and safety standards.
• Support accident reporting and follow-up processes when required.
• Coordinate with internal stakeholders to ensure smooth rider operations.

Workforce Planning

• Forecast rider requirements based on business needs and expansion plans.
• Track recruitment KPIs including time-to-hire, cost-per-hire, rider retention, and vacancy levels.
• Work closely with Operations Managers and Store Managers to ensure adequate rider coverage.