Back Office Executive

Job Title: Back Office Executive Department: Back Office / Operations Job Type: Full-Time Location: Kolkata / Howrah Industry: Wedding Cards, Printing & Packaging Job SummaryWe are looking for a responsible and organized Back Office Executive who can manage day-to-day office coordination, data entry, order records, customer/jobber follow-ups, and internal communication between different departments. The candidate should be comfortable working on computers, maintaining records accurately, following pending tasks, and ensuring that office work is completed on time. Key ResponsibilitiesEnter and update customer orders in ERP/software/Excel. Maintain proper records of orders, customers, suppliers and jobbers. Follow up with customers, suppliers, jobbers and internal departments when required. Coordinate with Sales, Purchase, Production, Designing, Dispatch and Accounts teams. Track pending orders and ensure timely follow-up. Maintain order status and update progress regularly. Prepare daily and weekly reports of pending and completed work. Handle basic WhatsApp, email and phone communication. Maintain customer and supplier documents systematically. Check that all required information is available before forwarding an order for production. Assist in preparing quotations, order sheets, challans and other office documents. Follow up for samples, artwork approvals, materials and production-related requirements. Maintain proper filing of digital and physical documents. Update payment or outstanding information as instructed by the Accounts/Sales team. Inform the concerned person immediately if any order, approval or material is getting delayed. Support management in routine administrative and back-office work. Required SkillsGood knowledge of MS Excel, Word and basic computer operations . Comfortable using ERP/software and online systems. Good typing speed and data-entry accuracy. Good communication and follow-up skills. Ability to manage multiple pending tasks. Should be organized and detail-oriented. Basic knowledge of email and WhatsApp communication. Ability to coordinate with different departments. Should take responsibility for completing assigned work within deadlines. Preferred CandidateGraduate preferred. Previous experience in Back Office, Operations, Sales Coordination, Order Processing or Administration will be preferred. Experience in Printing, Packaging, Wedding Cards, Manufacturing or Trading industry will be an advantage. Candidates who are comfortable with regular follow-ups and systematic working will be preferred. Experience 1–3 years preferred. Freshers with good computer knowledge, communication skills and a willingness to learn may also apply. Key Performance ExpectationsThe candidate will be expected to maintain: Accurate data entry Timely follow-up Minimum pending work Proper documentation Accurate order status Good coordination between departments Timely reporting to management Candidate ProfileWe are looking for someone who is: Responsible

• Systematic
• Computer-Savvy
• Good at Follow-up
• Detail-Oriented
• Punctual
• Willing to Learn