IT Risk Governance & Oversight Specialist

We’re looking for an IT Risk Governance & Oversight Specialist to join our Global Tech team at Manulife Global Solutions. In this role, you will play a key, dynamic role in supporting GWAM Information Risk Management team in delivering governance, key risk indicator, vulnerability management, process oversight, and strategic change initiatives. The specialist will strengthen risk and security oversight by monitoring key indicators, evaluating control and vulnerability data, coordinating remediation, and translating findings into clear management reporting. The successful candidate will combine information risk knowledge with strong analytical, reporting, and stakeholder-management skills. This individual will interpret enterprise standards, organize data from multiple sources, develop meaningful insights and dashboards, and identify opportunities to improve or automate governance processes. The role requires curiosity, adaptability, and a willingness to learn and responsibly apply emerging technologies, including artificial intelligence, to improve efficiency, data quality, and risk oversight.

Have the skills and experience for the job? Learn more about it below!

Position Responsibilities:

• Develop, maintain, and enhance Power BI dashboards from source data through final visualization, including data preparation, modeling, validation, measures, controls, refresh considerations, and user-ready reporting.
• Produce recurring and ad hoc management reports covering Key Risk Indicators (KRIs), remediation plans, compliance status, aging items, exceptions, trends, and other agreed risk-governance measures.
• Collect, reconcile, validate, and organize data from multiple sources to ensure reporting is complete, accurate, timely, traceable, and aligned with agreed definitions.
• Analyze data to identify trends, anomalies, root causes, overdue actions, control gaps, and areas requiring management attention or escalation.
• Monitor reporting calendars, submission deadlines, data dependencies, remediation commitments, and stakeholder actions to support timely and complete reporting.
• Follow up with business units, control owners, technology teams, and other accountable stakeholders to obtain updates, validate evidence, clarify discrepancies, and progress overdue actions.
• Translate analytical findings into clear dashboards, presentations, executive summaries, and actionable insights for management decision-making.
• Document reporting logic, data sources, metric definitions, procedures, quality checks, and governance requirements to support consistent execution and audit readiness.
• Identify and implement opportunities to automate and streamline data collection, validation, reporting, workflow tracking, and stakeholder follow-up, including responsible use of AI where appropriate.
• Interpret and apply relevant internal information-risk, security, governance, and control requirements to assigned reporting and oversight activities.
• Support vulnerability-management, process-governance, and change-related reporting and coordination activities were confirmed as part of the role scope.
• Provide practical guidance to stakeholders on reporting requirements, evidence expectations, metric definitions, dashboard use, and remediation tracking.

Required Qualifications:

• Demonstrated hands-on experience creating Power BI dashboards from scratch, including connecting and preparing data, building data models, creating calculations and visualizations, validating results, and publishing user-ready reports.
• Intermediate to advanced Microsoft Excel capability, including data reconciliation, pivot tables, formulas, lookups, analysis, and quality checks.
• Demonstrated ability to collect, reconcile, analyze, and report complex data with a high degree of accuracy, attention to detail, and traceability.
• Experience producing recurring reports or dashboards and managing reporting deadlines, data dependencies, action tracking, and stakeholder follow-through.
• Ability to translate business and governance requirements into clear metrics, reporting logic, practical workflows, and management insights.
• Strong written and verbal communication skills, with the ability to explain data, risk, status, and issues in clear business terms.
• Effective stakeholder-management, consulting, influencing, and follow-up skills across business and technology teams.
• Strong organization and time-management skills, with the ability to manage multiple priorities and deliver accurate outputs within agreed timelines.
• Ability to work independently, exercise sound judgment, learn applicable internal standards and controls, and collaborate effectively within a global team environment.
• Interest in automation and responsible use of AI to improve reporting, data quality, workflow efficiency, and governance oversight.
• Proficient in English, both verbal and written
• Amenable to work in Quezon City on a hybrid setup (3 days onsite)
• Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)

Preferred Qualifications:

• Experience in information risk, cybersecurity, governance, compliance, vulnerability management, audit, or a related field.

• Familiarity or understanding of information risk management, cybersecurity principles, control frameworks, and governance practices.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Working Arrangement

Hybrid