Customer Success and Account Manager SaaS
MyOperator - VoiceTree Technologies
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About the role
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Job Overview:
We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.
The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.
Key Responsibility Area:
- Revenue growth from existing accounts
- Timely renewals and contract retention
- Own end-to-end revenue responsibility for assigned accounts
- Account expansion through up-sell and cross-sell
- Churn reduction and risk mitigation
- High CRM hygiene and data accuracy
- Customer satisfaction and relationship management
- Customer CSAT, Social Media Reviews
Requirements:
- Graduate and over with excellent oral and written communication skills.
- At least 1-2 Year(s) of working experience in the related field is required for this position.
- Customer-first mindset
- Advanced MS Excel skills.
- High sense of responsibility and reliability
- Proactive, self-driven, and result-focused
- Collaborative team player
Benefits:
- 5 days working with alternate Saturday
- 10:00 AM to 7:00 PM Working Hours
- Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
- Clear career growth path in Account Management and Customer Success
- Opportunity to work in a high-growth SaaS environment
- Recognition and rewards for top performers
- Health and wellness benefits as per company policy
- Paid leaves and holidays as per company policy
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