Seasoned Temporary Outbound Customer Care Specialist Remote, FullTime

About arenaflex Since its founding in 1924, arenaflex has been a pioneer in reducing cardiovascular disease deaths by half, and were just getting started. With a legacy of scientific breakthroughs, community outreach, and policy advocacy, arenaflex is committed to building healthier lives for people of all ages, backgrounds, and abilities. Our mission is simple yet powerful: to be a relentless force for longer, healthier livesregardless of race, ethnicity, gender, sexual orientation, or physical and cognitive abilities. At arenaflex, we believe that every interaction matters. Whether youre a volunteer, donor, or community member, you play a vital role in our shared journey toward a healthier future. Thats why were looking for passionate, customercentric professionals to join our National Engagement Center as a Temporary Outbound Customer Care Specialist. Why Join arenaflex Impactful Work Your daily calls will directly thank volunteers, support fundraising efforts, and strengthen the community that fuels arenaflexs mission. Fully Remote Flexibility Work from anywhere in the U.S. with a complete homeoffice kit (laptop, monitor, keyboard, mouse, headset) provided. Competitive Compensation $16.50 per hour, with opportunities for merit increases and incentive programs. Growth & Development Access to arenaflex Learning Hub, a national online university with over 100,000 resources, plus mentorship and ERG participation. WorkLife Harmony Paid time off, 12 paid holidays, and a culture that values personal and professional wellbeing. Role Overview The Temporary Outbound Customer Care Specialist will serve as the first line of appreciation and support for arenaflex volunteers and donors. Working Monday through Friday from 8:30am to 5:00pm Central Time, you will make outbound calls, answer inquiries, and build lasting relationships that empower our community to continue their vital fundraising and advocacy work. Key Responsibilities Make routine outbound calls to thank donors, welcome volunteers, and provide assistance for events such as the Heart Walk, youth activities, and advocacy initiatives. Establish and nurture ongoing support relationships, educating volunteers on fundraising best practices and arenaflexs impact. Respond to customer inquiries by directing them to published materials, secondary sources, or senior staff as appropriate. Follow up on previous calls to ensure satisfaction and continued engagement. Utilize multiple software platforms to track contact information, interaction history, and followup actions. Maintain accurate, uptodate records in arenaflexs CRM and reporting systems. Collaborate with crossfunctional teams (Fundraising, Events, Communications) to align outreach strategies. Participate in ongoing training and quality assurance initiatives to continuously improve call quality and customer experience. Essential Qualifications High school diploma or equivalent. 02 years of relevant experience, with at least six months in customer interaction roles that involve account or client management. Demonstrated passion for helping others and a strong focus on customer satisfaction. Proficiency in multitasking across multiple software applications and web browsers. Exceptional verbal and written communication skills, including typing accuracy. Strong critical thinking and problemsolving abilities. Availability to work MondayFriday, 8:30am5:00pm CT. Preferred Qualifications Experience in a nonprofit or fundraising environment. Familiarity with CRM systems such as reputed company or similar platforms. Prior experience in outbound telemarketing or customer service roles. Knowledge of cardiovascular health initiatives or public health advocacy. Skills & Competencies Customerfirst mindset with a genuine desire to make a difference. Excellent timemanagement and organizational skills. Adaptability to changing priorities and a fastpaced environment. Team player who thrives in collaborative, crossfunctional settings. Techsavvy with the ability to quickly learn new tools and platforms. Strong listening skills and the ability to convey empathy and gratitude. Career Growth & Learning Opportunities While this role is temporary, arenaflex is committed to your professional development. You will have access to arenaflex Learning Hub, our national online university, which off .