Product Owner

Set and communicate a clear product vision and roadmap aligned to the USRM Billing Modernization program, PCUIP and portfolio goals. Own and prioritize the backlog against measurable outcomes such as handle time saved, systems retired and states live. Partner with Finance, the TOBE and PCUIP program teams, Billing Operations, Analytics, UX, Architecture and Engineering to deliver capabilities that are reusable across personas and channels. Work with Research to ideate with the employees and agents who use the product and validate solutions before they ship. Use data to size opportunities, validate impact and guide decisions. Lead alignment across teams and portfolios, surface dependencies early and communicate trade-offs clearly. Balance program-driven delivery with the production support and compliance work that keeps billing running well today. Take initiative. Spot gaps before they become blockers, pull the right people together and keep things moving without waiting to be asked. 5+ years of product management or product owner experience with Agile delivery teams and advanced knowledge of Agile practices, as typically acquired through a bachelor's degree in a relevant field and 7 years in business, technology or consulting. Master's degree preferred. Demonstrated experience owning the end-to-end product lifecycle — vision, roadmap, backlog and KPIs — with the business expertise to set clear priorities and weigh business value. Strong stakeholder management: builds relationships and influence across organizational boundaries, and leads varied audiences through complex ideas and designs to consensus. Data-driven decision making: defines product KPIs and measures outcomes with analytics, paired with an experimental mindset that drives innovation amid uncertainty. Comfortable in ambiguous, high-complexity environments; makes decisions under uncertainty and can explain the trade-offs. A go-getter who is curious by nature and not afraid to jump in, ask questions and figure things out. Excellent written and verbal communication skills, including presenting to senior leadership. Billing, payments or insurance servicing experience preferred; platform migration or modernization experience and knowledge of our products and portfolio a plus. Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. Able to influence a diverse group of stakeholders; strong leadership skills. Able to make difficult and quick decisions daily. Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. Strong experimental mindset to drive innovation amongst uncertainty. Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. Able to influence a diverse group of stakeholders; strong leadership skills. Able to make difficult and quick decisions daily. Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. Experience in the insurance industry preferred. Knowledge of relevant products and portfolio preferred. Strong experimental mindset to drive innovation amongst uncertainty.